SYDNEY, Australia, 1 Feb. 2018/Medianet International-AsiaNet/
----Advancements in authentication and AI-powered chatbot technology to enable improved customer service and security amid industry transformation
SYDNEY, 1 February, 2018 – The emergence of Fintech startups and voice-powered artificial intelligence (AI) have altered people's expectations for banking. As a result, financial services organisations will leverage advancements in security and predictive technology to improve their efficiency, agility and ultimately deliver a better customer experience, particularly beneficial for smaller and mid-size banks looking to transform how they go to market, according to a new set of predictions from experts at Unisys Corporation (http://www.unisys.com/ ) (NYSE:UIS).
"We see the customer experience as the key differentiation point for banks' digital banking strategy," said Eric Crabtree ( http://www.unisys.com/industries/financial-services/thought%20leader/eric-crabtree-id-2822 ) , global head of Unisys Financial Services. "Today’s customer relies on his or her mobile device to bank as they go, while major hacks are keeping security concerns top-of-mind. We see a shift in the year ahead where banks move towards a more integrated, omnichannel business model that allows customers to pay bills, apply for mortgages, or purchase goods and services on the go – while using new methods of authentication to ensure people's data is protected."
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