KUALA LUMPUR, Feb 27 (Bernama) -- Telecommunications services provider, Bharti Airtel Ltd. (Airtel) has announced its collaboration with Cisco Systems Inc. to improve customer experience with Cisco's Self-Optimising Network (SON) solutions.
Cisco in a statement said the network was now carrying out optimisation based on customer experience and predictive analytics apart from the traditional approach of responding to network degradations.
The SON self-healing applications have been enriched for taking proactive actions in near real time, using predictive machine learning and interworking of SON with NOC tools, PM analytics & customer experience analytics platforms.
Airtel's director of Networks, Abhay Savargaonkar said the collaboration on this project with Cisco had helped the company to dynamically adjust its network during exponential increase in voice and data traffic.
"We are now taking SON to the next level by integrating it with other data sources and machine learning capabilities. This is a path-breaking step to put more intelligence in the network and to enable us to enhance real-time experience of our consumers," he added.
Meanwhile, senior vice president and general manager of Service Provider Business, Cisco, Yvette Kanouff commented that by working together, they designed an open , hyper-programmable architecture.
"It consolidates Airtel's multi vendor, multi-domain network into a sleek, agile, unified system capable of scaling to meet the intense demands spanning in and outside its region," she said.
-- BERNAMA
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