- The Smart Start assisted onboarding program gives customers direct access to product experts and best-practices configuration assistance
- SolarWinds Academy expands its curriculum and offers full-access subscriptions to customers under active maintenance contracts
- The updated and expanded SolarWinds Certified Professional program now covers more products and leverages an innovative subscription-based certification program
BARCELONA, Spain, Jan 30 (Bernama-GLOBE NEWSWIRE) -- SolarWinds today unveiled major advancements in its Customer Success program. The enhancements will help speed time-to-value when deploying the company’s software to improve performance across networks, systems, and applications. The company launched an innovative assisted onboarding program called Smart Start, which gives customers direct, one-on-one access to experts who help them configure, deploy, and optimize their software to meet business goals. It also unveiled a new generation of its professional training and certification program, SolarWinds Academy.
SolarWinds made these announcements as part of its participation in the annual Cisco Live!® conference beginning today in Barcelona. The new customer success initiatives are the company’s latest moves to enable a simple customer and partner experience, from trial, through purchase, and into full deployment.
“Our customers’ success drives everything we do – it’s in our DNA,” said Kevin Bury, SolarWinds senior vice president, customer experience. “The reimagined SolarWinds Academy and SolarWinds Certified Professional® programs, along with Smart Start, our new assisted onboarding program, demonstrate our commitment to helping customers get the most from their investments in our industry-leading IT management software.”
SolarWinds made these announcements as part of its participation in the annual Cisco Live!® conference beginning today in Barcelona. The new customer success initiatives are the company’s latest moves to enable a simple customer and partner experience, from trial, through purchase, and into full deployment.
“Our customers’ success drives everything we do – it’s in our DNA,” said Kevin Bury, SolarWinds senior vice president, customer experience. “The reimagined SolarWinds Academy and SolarWinds Certified Professional® programs, along with Smart Start, our new assisted onboarding program, demonstrate our commitment to helping customers get the most from their investments in our industry-leading IT management software.”
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