FPT SOFTWARE RECOGNIZED WITH 100 PERCENT WILLINGNESS TO RECOMMEND RATE IN 2024 GARTNER® PEER INSIGHTS™ 'VOICE OF THE CUSTOMER' : ROBOTIC PROCESS AUTOMATION

 

HANOI, Vietnam, April 12 (Bernama-BUSINESS WIRE) -- Global IT Firm FPT Software has been named in the 2024 Gartner® Peer Insights™ Voice of the Customer report for Robotic Process Automation. This marks the second consecutive time that the company has been recognized for its automation solution akaBot with 100 percent of “willingness to recommend”, based on 28 reviews as of November 2023. 

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240411594646/en/ 

Access 2024 Gartner® Peer Insights™ ‘Voice of Customer’: Robotic Process Automation here.

According to the reviews in the report, 79% of FPT Software's reviews are from the Finance sector and 14% from the Healthcare sector, with 93% of its customers operating in Asia-Pacific.

In 2023, with the growth of a clientele exceeding 3,900 global enterprises across diverse industries, the Vietnamese RPA solution provider also boosted its global presence through strategic partnerships with a network of 40+ partners worldwide.

Notably, the hyperautomation solution garnered praise from a client from the Finance industry with a revenue of 50-250 million USD, describing it as “a game-changer, effortlessly handling tasks with speed and precision. It consistently operates in the background, efficiently completing tasks without any hiccups. The bot's ability to quickly and accurately accomplish tasks has greatly enhanced my productivity."

"We believe our two-time recognition in the Gartner Voice of Customer report is a testament to our established position as a reputable and reliable partner,” Bui Dinh Giap, CEO of akaBot, stated. “RPA Migration has become increasingly popular as more businesses’ choices to deal with the upcoming economic downturn. As a one-stop shop automation solution, we will continue to collaborate with more global partners, particularly in the APAC, to deliver the most comprehensive automation packages and assist global clients in staying competitive in this digitalization era.”

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