CONCENTRIX, WEBHELP MERGER CREATES GLOBAL CX LEADER

KUALA LUMPUR, Sept 26 (Bernama) -- Concentrix Corporation, a global provider of customer experience (CX) services and technologies, has closed its combination with Webhelp in a transaction valued at approximately US$4 billion, including net debt, and the integration of the two companies is currently in progress. (US$1=RM4.68)

According to Concentrix in a statement, while the finalisation of the permanent name is still underway, the combined entity will operate under the trade name Concentrix + Webhelp.

Concentrix + Webhelp Chief Executive Officer (CEO), Chris Caldwell said: “I am excited to embark on this new journey together and believe that, with our combined strengths, we are uniquely positioned to redefine the industry and design, build and run the future of CX for our amazing and valued clients.”

This combination further positions both companies as a global CX leader, with an expanded breadth of generative artificial intelligence (AI) solutions, digital capabilities and high-value services.

It also strengthens its end-to-end CX value proposition, with one of the most robust, well-balanced global footprints in the industry to help the world’s best brands transform customer experiences and achieve their business goals.

The company also welcomes two new members to the Board of Directors, Olivier Duha and Nicolas Gheysens. Duha is an entrepreneur, philanthropist, co-founder, and former CEO of Webhelp and will serve as Vice Chair of the Board.

Meanwhile, Gheysens is a Partner at Groupe Bruxelles Lambert (GBL), the company’s largest shareholder following the Concentrix + Webhelp combination, and brings with him a wealth of investment and board experience, backing the growth of large and successful businesses across Europe.

“We are fortunate to add such strong skill sets with deep background in the customer experience industry to our Board. With the addition of Olivier and Nicolas, we expand our international expertise in leading large, complex multinational companies on a successful path for growth,” said Concentrix Chair of the Board, Kathryn Marinello.

This combination marks a key milestone for the two companies, as they come together with a complementary culture, footprint, capabilities, and vision for growth across more than 70 countries.

-- BERNAMA