KUALA LUMPUR, Aug 6 (Bernama) -- Synchronoss Technologies Inc, a global leader and innovator of cloud, messaging, digital and IoT products has partnered with Telkom Indonesia to simplify business processes and enhance customer interaction across all communication channels.
Telkom Indonesia will partner with Synchronoss for Digital Experience Platform (DXP), according to a statement.
“This new relationship with Telkom Indonesia is another important step forward in our strategy to open up important revenue and growth opportunities for Synchronoss in dynamic international markets outside of North America,” said Synchronoss president and chief executive officer, Glenn Lurie.
Synchronoss DXP allows operators, service providers and other companies to design a unified, interactive customer experience across mobile apps, call centres, in-store point-of-sale interactions and online.
Telkom Indonesia will be able to use the platform across all its business units, including consumer and enterprise services, to improve operational agility and support the expansion of digital services that incorporate new media, content and e-commerce offerings.
It also benefits effortless integration with legacy customer relationship management and complex back-end systems, and easy-to-use, intuitive drag-and-drop dashboard to easily create, configure and launch end-to-end digital customer journeys across multiple engagement channels.
More information at https://synchronoss.com.
-- BERNAMA
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